Privacy Policy
This privacy policy is provided by Paul Holland Match Focus, 114 Elgar Road, Reading, RG2 0BN (“Match Focus”, “we”, “us” or “our”). It explains how we collect, use, store and protect personal information when you use the Match Focus website at www.matchfocus.co.uk, the Match Focus TV iOS app, the Match Focus TV Android app, and other Match Focus services linked to your account.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, your personal information, or wish to exercise any of your data protection rights, please contact us at support@matchfocus.co.uk.
Who We Are
For the purposes of applicable data protection law, Paul Holland Match Focus is the controller of personal information processed through Match Focus services.
In this policy:
- “Match Focus” refers to Paul Holland Match Focus.
- “Services” means the Match Focus website, Match Focus TV apps and associated membership and video services.
- “You” or “user” means anyone using our Services.
- “UK GDPR” means the United Kingdom General Data Protection Regulation.
- “PECR” means the Privacy and Electronic Communications Regulations.
- “ICO” means the Information Commissioner’s Office.
- “Cookies” are small files stored on a user’s computer, phone or other device when using a website.
Our Data Protection Principles
When processing personal information, we follow the principles of lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.
Information We May Collect
The information we collect depends on how you use Match Focus and which of our Services you use.
Account and Membership Information
When you create or use a Match Focus account, we may process information including:
- Your name.
- Email address.
- Username and account identifiers.
- Encrypted or securely stored authentication information.
- Membership status and entitlement information.
- Account registration and account activity information.
This information allows us to create and maintain your account, authenticate you when you sign in, determine whether you have access to member content and provide customer support.
Video Viewing and App Activity
When you use Match Focus TV or watch Match Focus video content while signed into your account, we may store information about your viewing activity. This may include:
- Videos you have watched.
- Your playback position and viewing progress.
- Whether a video has been completed.
- Recently watched videos.
- Continue Watching information.
- Videos you have added to your favourites or watchlist.
This information is used to provide features such as Continue Watching, Recently Watched, favourites and synchronised viewing progress across supported Match Focus devices and services.
Website and Technical Information
When you visit our website or use our apps, certain technical information may be processed automatically. Depending on the service and device, this may include:
- IP address.
- Browser or device type.
- Operating system and app version.
- Network and connection information.
- Technical information required to deliver, secure and troubleshoot the Service.
We may use this information to operate the Services, maintain security, diagnose technical problems, prevent misuse and improve reliability.
Purchases and Subscriptions
Match Focus memberships and subscriptions may be purchased through different payment platforms depending on where you subscribe.
Website Payments
Where payments are made through the Match Focus website, payment processing may be provided by third-party payment providers such as Stripe. Payment providers process payment information in accordance with their own privacy policies and security requirements.
Match Focus may receive and retain information relating to the transaction, such as your account, payment status, subscription status, order information and transaction references. We do not need to store your complete payment card details to provide your Match Focus membership.
Apple App Store Subscriptions
If you purchase a Match Focus TV subscription through Apple’s App Store, the purchase and payment are processed by Apple.
Match Focus does not receive your full payment-card details from Apple. We may receive and process subscription and transaction information necessary to verify your purchase, determine your membership entitlement, maintain access to protected content and provide subscription-related support.
Your use of Apple’s services is also subject to Apple’s own privacy policies and terms.
Google Play Subscriptions
If you purchase a Match Focus TV subscription through Google Play, the purchase and payment are processed by Google.
Match Focus does not receive your full payment-card details from Google. We may receive and process subscription and transaction information necessary to verify your purchase, determine your membership entitlement, maintain access to protected content and provide subscription-related support.
Your use of Google Play is also subject to Google’s own privacy policies and terms.
Website Shop and Orders
If you purchase products or other services through the Match Focus website, we may ask you to provide information such as your name, billing address, shipping address, email address, telephone number and other information required to process and fulfil your order.
We may use this information to:
- Process and fulfil your order.
- Send information about your account or order.
- Respond to requests, refunds or complaints.
- Process payments and help prevent fraud.
- Comply with legal, accounting and tax obligations.
- Provide customer support.
If you create an account, certain details may be stored to make future purchases and account management easier.
Video Delivery
Match Focus uses third-party video infrastructure, including Gumlet, to host and deliver video content.
When you play a video, technical information such as your IP address, device or browser information and playback requests may be processed by the video delivery provider as necessary to stream the content, maintain security and provide a reliable video service.
Push Notifications
The Match Focus TV apps may offer push notifications for information such as new content, Match Focus updates or other relevant service messages.
On Android devices, notification delivery may use Google Firebase Cloud Messaging. On Apple devices, notifications may use Apple’s notification services.
To provide notifications, a device or notification token may be generated and processed. This token identifies an app installation or device for notification delivery and is not your payment information.
You can control whether Match Focus TV is permitted to send notifications through the notification settings on your device.
How We Use Your Personal Information
We may process personal information where necessary to:
- Create and administer your Match Focus account.
- Authenticate you when you sign in.
- Provide Match Focus membership services.
- Verify subscriptions and membership entitlements.
- Provide access to protected member content.
- Synchronise relevant account and viewing information between supported devices.
- Provide video playback and personalised account features.
- Process orders and transactions.
- Respond to customer-service enquiries.
- Maintain the security and reliability of our Services.
- Prevent fraud, misuse or unauthorised access.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have consented to receive them or where otherwise permitted by law.
Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to provide a membership, subscription, purchase or other service you have requested.
- Legal obligation: where we need to process or retain information to comply with applicable law.
- Legitimate interests: where processing is reasonably necessary to operate, secure, maintain or improve Match Focus services, provided those interests do not override your rights.
- Consent: where you have actively agreed to a particular type of processing, such as certain marketing communications where consent is required.
Who Has Access to Your Information
Authorised members of the Match Focus team may have access to personal information where necessary to operate the Services and provide support.
Depending on their role, this may include access to account information, membership status, order information, subscription information and relevant customer-support information.
Access is limited to what is reasonably required for legitimate business purposes.
Third-Party Service Providers
We use trusted third-party providers to help operate Match Focus. Depending on which Services you use, these may include providers responsible for:
- Website hosting and infrastructure.
- Payment processing, including Stripe.
- Apple App Store purchases and subscriptions.
- Google Play purchases and subscriptions.
- Video hosting and delivery, including Gumlet.
- Push notification delivery, including Google Firebase and Apple notification services.
- Email delivery and marketing services.
These organisations may process information on our behalf or as independent controllers depending on the service they provide. Where appropriate, their processing is governed by contractual, legal and security requirements.
Some service providers may process information outside the United Kingdom. Where international transfers occur, appropriate safeguards will be used where required by applicable data protection law.
Cookies
Our website uses cookies and similar technologies to provide functionality, maintain sessions, remember preferences, operate shopping features and understand how the website is used.
Some cookies are necessary for the website to function correctly. Other cookies may require your consent.
Cookies used by the website may include WooCommerce session cookies and cookies associated with payment providers such as Stripe.
Examples may include:
- wp_woocommerce_session_HASH
- _stripe_mid
- _stripe_sid
Where required, our website provides cookie controls allowing you to manage optional cookies. You can also manage or delete cookies using your web browser settings.
The native Match Focus TV iOS and Android apps do not rely on standard website browser cookies in the same way as the Match Focus website, although embedded or external web content may operate under its own cookie requirements.
Email Marketing
If you subscribe to Match Focus marketing communications, we may use your contact information to send relevant news, updates and offers.
Where consent is the applicable lawful basis, you may withdraw that consent at any time.
Marketing emails may contain technologies that allow us or our email service provider to measure information such as delivery, opens and link interactions. This information may be used to understand the effectiveness of our communications.
Every marketing email will provide an appropriate method for unsubscribing or managing your preferences.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services and meeting legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Different types of information may therefore be retained for different periods.
Account and membership information may be retained while your account remains active and for an appropriate period afterwards where necessary for legitimate business or legal purposes.
Order and transaction information may be retained for the period required to satisfy applicable tax, accounting and legal requirements.
Viewing information associated with your account may be retained while your Match Focus account remains active so that features such as viewing progress, Recently Watched, Continue Watching and favourites can operate.
Account and Data Deletion
You may request deletion of your Match Focus account and associated personal information by contacting us at support@matchfocus.co.uk.
When we receive a valid deletion request, we will delete or anonymise personal information that we are no longer required to retain. Some information may need to be retained where required by law or where we have another lawful reason to retain it, such as financial transaction records, fraud prevention or the establishment, exercise or defence of legal claims.
Deleting a Match Focus account does not automatically cancel a subscription purchased through Apple or Google. App Store or Google Play subscriptions should also be managed or cancelled through the relevant platform’s subscription-management service.
Your Data Protection Rights
Depending on the circumstances and applicable law, your data protection rights may include:
- The right to be informed about how your information is used.
- The right to access personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request erasure of personal information.
- The right to request restriction of processing.
- The right to data portability in applicable circumstances.
- The right to object to certain processing.
- Rights relating to automated decision-making and profiling where applicable.
- The right to withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exemptions or limitations.
To exercise your rights, contact support@matchfocus.co.uk. We may need to verify your identity before completing certain requests.
Children and Younger Users
Match Focus TV is intended for users aged 13 and over. Our Services are not directed at children under the age of 13.
We do not knowingly seek to collect personal information from children under 13 through Match Focus TV. If we become aware that personal information relating to a child under 13 has been provided to us inappropriately, we will take appropriate steps to address it.
Data Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information and the Services we provide.
Complaints
If you have concerns about how we process your personal information, please contact us first at support@matchfocus.co.uk so that we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
External Links
Our website and apps may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites or services, and we recommend reviewing their privacy information before providing personal information to them.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to Match Focus services, technology, legal requirements or the third-party services we use.
When we make material changes, we will update the policy published on the Match Focus website. We recommend checking this page periodically for the latest version.
Last updated: 8 October 2026